Muskoka Rain Irrigation & Lighting Systems Inc. Last Updated: January 1, 2026

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1. Our Commitment to Your Privacy

Muskoka Rain Irrigation & Lighting Systems Inc. ("Muskoka Rain," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and prospective clients. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what your rights are regarding that information.

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We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation in Ontario.

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2. What Personal Information We Collect

We collect personal information only when necessary and only to the extent required to deliver our services and respond to your inquiries. The information we may collect includes:

Contact and Identity Information:

• Full name

• Mailing address and property address

• Phone number(s)

• Email address

Property and Project Information:

• Property type, size, and location

• Details about existing systems, landscaping features, and project requirements

• Photographs of the property taken during site assessments (with your knowledge)

Financial Information:

• Payment information for invoicing purposes (processed securely; we do not store full credit card numbers)

• Billing address

Communication Records:

• Records of emails, phone calls, and messages exchanged between you and Muskoka Rain

• Notes taken during consultations or site visits

Website Usage Information (collected automatically):

• IP address

• Browser type and version

• Pages visited and time spent on our website

• Referring website or source

• Device type

We do not collect sensitive personal information such as health data, government identification numbers, or financial account information beyond what is necessary for billing.

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3. How We Collect Your Information

We collect personal information through the following means:

• Directly from you, when you submit a quote request form on our website

• Directly from you, when you contact us by phone or email

• During on-site consultations and project assessments

• Automatically through our website using cookies and analytics tools (see Section 7)

• Through referrals from third parties (such as when a previous client recommends us and provides your basic contact information with your consent)

 

4. Why We Collect Your Information and How We Use It

We use the personal information we collect for the following purposes:

To Deliver Our Services:

• To respond to your inquiry and provide you with an accurate quote

• To schedule and conduct on-site consultations and site assessments

• To design, install, and maintain irrigation and lighting systems

• To coordinate service calls, maintenance appointments, and seasonal programs

• To communicate project updates, timelines, and any changes

For Business Administration:

• To prepare and send invoices and process payments

• To maintain accurate client and project records

• To manage warranties and follow-up service obligations

To Improve Our Services:

• To understand how clients find and use our services

• To improve the content and usability of our website

• To evaluate client satisfaction and service quality

For Legal and Compliance Purposes:

• To meet our legal and regulatory obligations under applicable Canadian law

• To enforce our Terms and Conditions and protect our legal rights

We do not use your personal information for automated decision-making or profiling.

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5. Who We Share Your Information With

Muskoka Rain does not sell, rent, trade, or share your personal information with third parties for marketing purposes — under any circumstances.

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We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as accounting software, email platforms, or scheduling tools. These providers are contractually required to keep your information confidential and may only use it to perform services on our behalf.

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Subcontractors: In some cases, we may share limited project information (such as your property address and project scope) with qualified subcontractors engaged to assist with your installation. Subcontractors are required to treat this information as confidential.

Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

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Business Transfers: In the unlikely event that Muskoka Rain is sold or merged with another entity, your personal information may be transferred as part of that transaction. You will be notified if such a transfer occurs and your information will remain subject to this Privacy Policy.

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6. How Long We Retain Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Client project records are typically retained for a minimum of seven (7) years following project completion to satisfy accounting, tax, and warranty obligations under applicable Canadian law.

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Inquiry and quote records for projects that did not proceed are retained for up to two (2) years, after which they are securely deleted.

Website analytics data is retained in accordance with the data retention settings of our analytics provider (typically 26 months).

When personal information is no longer required, it is securely deleted or anonymized.

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7. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors interact with our site.

Types of cookies we may use:

• Essential cookies: Required for the website to function properly (e.g., form submissions)

• Analytics cookies: Used to collect anonymous data on website usage (e.g., Google Analytics)

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

We do not use cookies to track your activity across other websites, and we do not engage in behavioural advertising.

Google Analytics: Our website may use Google Analytics to understand website traffic and visitor behaviour. Data collected by Google Analytics is anonymized and aggregated. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

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8. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable physical, administrative, and technical safeguards, including:

• Secure storage of physical and digital records with restricted employee access

• Encrypted transmission of sensitive information (SSL/TLS on our website)

• Use of reputable, secure third-party platforms for invoicing and communications

• Regular review of our data handling practices

While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee absolute security but commit to notifying affected individuals promptly in the event of a data breach, in accordance with PIPEDA breach notification requirements.

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9. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information held by Muskoka Rain:

Right of Access: You may request a copy of the personal information we hold about you at any time.

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Right to Correction: If any information we hold about you is inaccurate or incomplete, you have the right to request a correction.

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Right to Withdraw Consent: Where our processing is based on your consent (such as receiving marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

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Right to Deletion: Subject to our legal retention obligations, you may request that we delete your personal information. We will advise you if any information cannot be deleted and explain why.

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Right to File a Complaint: If you believe we have not handled your personal information in accordance with PIPEDA, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or call 1-800-282-1376.

To exercise any of these rights, please contact us in writing using the contact information in Section 11.

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10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

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11. Third-Party Links

Our website may contain links to third-party websites (such as product manufacturers, industry associations, or social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

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12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically.

Your continued use of our services or website following any update constitutes your acceptance of the revised Privacy Policy.

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13. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Privacy Officer Muskoka Rain Irrigation & Lighting Systems Inc. PO Box 396, Bracebridge ON P1L 1T7 📞 (705) 645-3955 ✉ info@muskokarain.ca

We will respond to all privacy-related requests within thirty (30) days.